Shipping & Returns
SHIPPING
We usually ship within 2 business days from Denmark after you place your order. All orders placed during the weekend or on a holiday are processed the following business day.
Delivery times are dependent on the shipping method you select at checkout. Delivery time is in addition to standard processing time. The following delivery times are estimates vs. guaranteed.
Standard shipping is through Postnord and usually takes 1-7 business days, depending on the delivery destination.
The day of shipment is not considered a transit day by any of our carriers, no matter what time the order is placed, processed, or shipped.
We reserve the right to update your shipping method as we see appropriate, including switching to a different carrier or service provider to deliver your package faster or more reliably.
Please note that we are not responsible for any delays in transit times. Transit times are provided by the carrier and may vary by destination, especially during peak seasons.
For standard shipping, we recommend ordering at least 10 business days before your event to allow for processing and shipping time.
RETURNS
We love all the products that we carry, and we hope you do, too! However, if you aren’t completely satisfied with your product(s), received the wrong item(s), or the order arrived damaged or with missing pieces, please contact us within 14 business days of the shipment delivery date and request a return. Returns received past the allowable date or containing ineligible items will not be refunded.
Returned items must be unused, unopened, and in their original packaging, and be in the same condition in which they were received. Opened or used items are non-refundable. We do not accept returns of candy/food or sale items. Please note that Pompom Boxes or 'Party in a Box' are sold as one unit and items from the box cannot be returned separately.
Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. If you received a promotional discount on your order, that amount will be deducted from your return.
To initiate a return, please contact us at hello@pompom-party.com with your return reason. Upon receipt of your return request, we will review and send you a return authorisation number and return details if the request is approved. Please note that we do not accept returns without a return authorisation number.
Once we receive the returned item(s), your refund will be credited to the original method of payment within approximately 1-3 business days.
For more information on shipping and deliveries, please refer to the FAQs page under ABOUT.